Frequently asked questions

Share the destination, preferred dates, number and ages of travellers, departure city, service required, budget range and any mobility or room preferences. Accurate details produce more useful options.

No. A quotation is based on the availability and prices visible at that time. Flights, rooms and supplier rates can change until the travel team confirms the booking in writing and accepts the required payment.

No. The relevant embassy, consulate, immigration authority or official pilgrimage authority makes the final decision. Assistance can help organise requirements, but it cannot guarantee approval or processing time.

Depending on the quoted programme, it may include flights, accommodation, transfers and selected local transport or Ziyarat. Always review the written inclusions, exclusions, hotel details, room type and transport arrangement for your specific proposal.

Before any ticket or application is submitted. Names, dates of birth, passport numbers and expiry dates should be checked against the passport. Corrections after ticketing may be restricted or costly.

Yes. Airline inventory and fare rules change in real time. A fare is normally secured only after ticket issuance. Ask about baggage, changes, refunds and connection times before approving an option.

They depend on the airline, hotel, tour operator, visa authority and the specific fare or package. Some charges may be non-refundable. The applicable terms should be given with the proposal and reviewed before payment.

Not currently. The planning form organises an inquiry on your device; it does not book travel, take payment or transmit passport documents. Use only the official contact details confirmed by the business when they are published.